Refund policy

Revivo Return & Refund Policy

Last updated: October 2, 2026

We want you to know what you are buying before you pay. If a Revivo phone is not right for you, eligible returns may be requested within 14 calendar days from the date the order is delivered, or from the date of an in-person Los Angeles meetup.

Return eligibility

To be eligible for a return, the same device purchased from Revivo must be returned in substantially the same condition in which it was received. Revivo may verify the device by IMEI, serial number, photographs, condition records, and other identifying information associated with the order.

Before returning an iPhone, the customer must remove any passcode, sign out of their Apple ID, turn off Find My, and remove Activation Lock. Any accessories or items included with the order should also be returned.

Damage, modifications, missing parts, new cracks, liquid damage, or other material changes that occur after delivery may affect return eligibility or the amount refunded, except where the issue was already present and not disclosed before purchase.

If the phone is materially not as described

If the device arrives materially different from the listing or has a qualifying issue that was present at the time of delivery and was not disclosed, contact Revivo promptly. If the return is approved on that basis, Revivo will cover reasonable return shipping.

Change-of-mind returns

For an approved return where the phone is as described and the customer simply changes their mind, the customer is responsible for return shipping.

Revivo does not charge a restocking fee for eligible returns. Expedited shipping charges are not refundable for change-of-mind returns.

Refund timing

Refunds are issued after the returned device is received and inspected. Online/card purchases are refunded to the original payment method when available. Refund arrangements for cash purchases are handled directly with Revivo.

How to start a return

Contact Revivo before sending a device back so we can verify the order and provide return instructions. Do not send a phone to an address unless Revivo has provided that return destination for the specific return.

This policy does not limit any rights or remedies that cannot legally be waived.